Shipping policy

Processing and estimated delivery times

Orders are normally processed within 1–3 business days. After processing, the estimated delivery time is 6–8 business days, depending on the destination and carrier. In total, most orders arrive within 9–15 days of being placed.

Our daily cut-off is 11:00 UK time, Monday to Friday. Orders placed after that begin processing the next working day.

Please note: these delivery times are estimates and are not guaranteed unless we have expressly stated otherwise. Orders are shipped directly from our maker's facility in China, so customs processing, public holidays, carrier delays or other events outside our reasonable control may occasionally affect delivery times. If that happens to your order, we will email you rather than leave you guessing.

Unless we have agreed a different delivery period with you, we will deliver your goods within the period required by applicable UK consumer law.

Why it takes 9–15 days

Every piece is shipped direct from our maker rather than held in a warehouse. That is why an order arrives in 9–15 days instead of overnight, and it is also why we are able to offer the quality we do at this price. We would rather tell you that clearly than surprise you after checkout.

Shipping cost

Delivery is free on every order, worldwide. There is no minimum spend and no surcharge for delivery outside the United Kingdom.

Where we ship

We ship worldwide. Delivery times are broadly the same wherever you are, because every order travels the same route from our maker. A small number of destinations cannot be served by our carriers, or are excluded by trade restrictions. If your country is one of them, you will see that at checkout before you pay.

Duties and taxes

European Union: we are registered for IOSS. VAT is calculated and charged at checkout on orders under €150, so there is nothing further to pay when your parcel is delivered.

Other destinations outside the United Kingdom: your order may be subject to local import duties or taxes, charged by your customs authority on delivery. These are set by your own government, are outside our control, and are the responsibility of the recipient.

Tracking

You will receive a confirmation email with a tracking number as soon as your order is dispatched. You can follow it from that point until it reaches your door.

When things run late

During busy periods, or if a shipment is delayed by weather or customs, delivery can take longer than the window above. If that happens to your order, we will email you rather than leave you guessing.

Questions

Email info@ashfordandwinslow.com or call 0800 761 8243. We are here Monday to Friday 8:00–17:00 and Saturday and Sunday 9:00–16:00 (UK time), and we reply within 12 hours on business days.

Ashford & Winslow · Laan van Wateringse Veld 1327, 2548BX 's-Gravenhage, the Netherlands · Chamber of Commerce (KVK) 95163514