Refund policy

The right size, first time

Every garment on this site lists real measurements — chest, length, shoulder and sleeve. Compare them against something you already own before you order, and you will almost always get the size right first time. If it still is not right, you have 30 days.

Return period

You have 30 days from the day your order is delivered to request a return.

Condition

Items must be unworn, in their original condition, with all tags still attached. Trying something on is fine. Wearing it is not.

How to start a return

Email info@ashfordandwinslow.com with your order number and tell us what you would like to return. We will confirm the return address and the next steps. Please wait for our confirmation before sending anything back.

Who pays for return postage

If you changed your mind or the fit is wrong, you pay the return postage. If the item arrived damaged, faulty or incorrect, we pay it. For returns that are not our fault we recommend a tracked service; until a parcel reaches us it remains your responsibility.

We never charge a restocking fee.

Refunds

Once your return arrives and has been checked, we will confirm it and refund you within 7 days, to the original payment method. Your bank may take a few days more to show it.

Exchanges

You can request an exchange within the same 30-day period, subject to availability. Mention it when you email us.

Damaged or faulty items

Email info@ashfordandwinslow.com with your order number, a short description and a photo if you can. We will send a replacement or refund you in full, and we cover the return cost.

Cancelling an order

You can cancel within 24 hours of placing your order, before it is dispatched. Email us and we will refund you in full.

Contact

Ashford & Winslow · Laan van Wateringse Veld 1327, 2548BX 's-Gravenhage, the Netherlands · Chamber of Commerce (KVK) 95163514 · info@ashfordandwinslow.com · 0800 761 8243